FAQs
Odyssey Camp & Co
Frequently Asked Questions
Everything you need to know before you order, and after.
Our products
What kind of products do you sell? Odyssey Camp & Co offers motivational sportswear, cricket fan apparel, embroidered caps, printed T-shirts and gift-ready designs for cricket lovers and sports fans. We also produce personalised items with custom names, squad numbers, or team details.
Are your designs official team or player merchandise? Unless clearly stated otherwise, all our products are fan-inspired original designs and are not official or affiliated merchandise. They are not endorsed by, authorised by, or affiliated with any sports club, governing body, or official rights holder.
How do I choose the right size? Please check the size guide on each product page before ordering. Sizes vary by product and style. If you are between sizes, many customers prefer to size up for a more relaxed fit. If you have a specific question about a product's measurements, email us before ordering and we'll help.
Do you offer embroidered and printed products? Yes, we offer both embroidered caps and printed T-shirts, depending on the product. The product page will specify the production method.
Where do the products come from? Every product is made to order by specialist print and fulfilment partners, with facilities in the UK, USA and EU. Your order ships from the facility closest to you. Nothing sits in a warehouse, your item is made fresh after you order.
Ordering
How do I place an order? Browse the store at odysseycampco.store, add items to your cart, and follow the checkout process. You will receive a confirmation email once your order is accepted. Production begins immediately after confirmation.
Can I change or cancel my order? Because each item is made to order, we may not be able to change an order once production has started, so please email customerservice@odysseycampco.store as soon as possible with your order number. You can also cancel a standard (non-personalised) item for any reason within 14 days of receiving it and return it for a refund. See our Returns & Refund Policy.
Can I contact you before ordering? Absolutely. If you have questions about sizing, products, personalisation details, or anything else before placing your order, email us at customerservice@odysseycampco.store and we will respond within one business day.
Shipping & delivery
How long will my order take? Total delivery time is production time plus shipping time after dispatch. Standard products (T-shirts and caps):
- Production: 2 to 7 business days
- UK delivery after dispatch: 2 to 5 business days
- USA delivery after dispatch: 2 to 5 business days
- Canada delivery after dispatch: 5 to 10 business days
- Australia / New Zealand: 7 to 14 business days
- Rest of World: 10 to 20 business days
Personalised items (custom name, number, team) take 10 to 15 business days to produce, then add the shipping time above.
How much does shipping cost? Shipping costs are based on your delivery destination:
- United Kingdom: free on every order, no minimum
- United States: free on every order, no minimum
- Canada: £9.99, free on orders £40.00 and over
- Australia / New Zealand: £12.99, free on orders £40.00 and over
- Rest of World: £14.99, free on orders £40.00 and over
Free shipping is applied automatically at checkout, no code needed.
Do you ship internationally? Yes, we ship to the UK, USA, Canada, Australia, New Zealand, and other international destinations. International customers are responsible for any customs duties, import taxes, or local fees charged by their country's customs authority.
Will I receive a tracking number? Yes. Once your order has been dispatched, you will receive a tracking link by email. Please allow up to 24 hours for tracking to update after dispatch.
My order shows as delivered but hasn't arrived, what do I do? Please first check safe places on your property, with neighbours, and with your building's reception. Confirm the delivery address on your confirmation email. If you still cannot find it, email customerservice@odysseycampco.store with your order number and we will take it up with the courier for you. If the parcel cannot be found, we will send a replacement or give you a refund.
What if my order is late or lost? If your order hasn't arrived after the estimated delivery window, email customerservice@odysseycampco.store with your order number. Please allow 15 business days from dispatch for UK orders, and 25 business days from dispatch for international orders, before reporting. If confirmed lost, we will arrange a replacement or refund.
Returns & refunds
Do you accept returns? Yes. Standard (non-personalised) designs can be returned within 14 days of delivery if you change your mind, including if you picked the wrong size or colour. Email customerservice@odysseycampco.store with your order number, then send the item back unworn within 14 days. You pay the return postage, and we refund the item plus any original delivery charge. Personalised items (your name, number or custom text) cannot be returned for change of mind, but are always covered if faulty. Full details: Returns & Refund Policy.
What if my item arrives damaged or has a defect? If your item arrives damaged, defective, or with a print or embroidery error, email us as soon as you notice at customerservice@odysseycampco.store with your order number and photos of the issue. We will arrange a free replacement or full refund, and in most cases you do not need to return the item. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery, and a repair, replacement or refund after that.
What if there's an error on my personalised item? If the error was caused by a production or print fault, we will replace it at no cost. If the error was in the personalisation details you entered at checkout, we are unable to offer a remedy, so please check all spelling and details carefully before ordering.
How long do refunds take? Approved refunds are processed to your original payment method within 10 business days. Your bank may take additional time to post the amount.
Are my statutory rights affected? No. Your statutory rights under the Consumer Rights Act 2015 are not affected by our policies. If you're unsure of your rights, visit citizensadvice.org.uk.
Still need help?
How do I contact you? Email us at customerservice@odysseycampco.store. We aim to respond within one business day (Monday to Friday, excluding UK public holidays). Please include your order number in the subject line if your query relates to an existing order. You can also find us at odysseycampco.store.
