Shipping Policy
Odyssey Camp & Co
Shipping Policy
Thank you for shopping with Odyssey Camp & Co. This Shipping Policy explains how we process, produce, and ship orders placed through our store.
Made-to-order production
Most of our products are made to order by specialist print and fulfilment partners. This means your item is printed and fulfilled after you place your order, rather than being held in stock. Because items are made to order, production begins shortly after purchase, and we cannot guarantee changes once production has started. Your right to cancel a standard (non-personalised) item within 14 days of delivery is explained in our Returns & Refund Policy.
Order processing and production times
Production time is typically 2 to 7 business days, and may be longer during busy periods such as Christmas, Black Friday, or major sales. Production time can vary depending on the product type (for example apparel versus accessories), print provider capacity, and order volume or seasonal demand.
You'll receive an order confirmation email after checkout, and a shipping confirmation email with tracking details once your order has been dispatched.
Shipping times (estimated)
After production, shipping times vary by destination and shipping method.
United Kingdom: standard shipping typically 2 to 5 business days; express shipping (if available at checkout) typically 1 to 3 business days.
International: standard shipping typically 5 to 15 business days depending on country; express shipping (if available) typically 3 to 7 business days.
These are estimates, not guarantees. Delivery times may be affected by courier delays, weather, customs processing, or peak seasons.
Shipping rates
UK and US delivery are free on every order, with no minimum. For other destinations, shipping is calculated at checkout based on the products ordered, the shipping destination, and the selected shipping method. Some products may ship separately if they are produced by different print providers, so if your order is split into multiple shipments you may receive multiple tracking numbers.
Tracking your order
Where available, tracking information is emailed to you once your order ships. If your tracking shows "Delivered" but you haven't received your parcel, please check safe places and with neighbours, and confirm the shipping address on your order, then email us at customerservice@odysseycampco.store and we will take it up with the courier for you.
Customs, duties and taxes (international orders)
For international orders, customers are responsible for any import duties, taxes, and customs fees. These charges are set by your local customs authority and are not included in your order total unless explicitly stated at checkout.
Incorrect address or undeliverable packages
Please ensure your shipping address is correct at checkout. If an order is returned to sender due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we can offer a replacement shipment or refund at our discretion. Shipping costs may not be refundable, and additional shipping costs may apply to reship the item.
Lost, stolen, or delayed packages
Delays: if your parcel is delayed beyond the estimated delivery window, please contact us at customerservice@odysseycampco.store. We will help you contact the courier and our fulfilment support.
Lost packages: a package may be considered lost if tracking has not updated for an extended period, or if the courier confirms loss. If confirmed lost, we will send a replacement or give you a full refund.
Marked as delivered but not received: first check safe places, neighbours and your building reception. If you still cannot find it, email us with your order number. Goods remain our responsibility until they reach you, so we will take it up with the courier and, if the parcel cannot be found, send a replacement or give you a refund.
Damaged items or print issues
If your item arrives damaged or there is a print defect, please email us as soon as you notice at customerservice@odysseycampco.store with your order number and photos of the issue (including packaging if damaged). We will arrange a free replacement or refund. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery, and a repair, replacement or refund after that.
Contact us
If you have questions about shipping, email customerservice@odysseycampco.store. Business name: Odyssey Camp & Co (odysseycampco.store).
Odyssey Camp & Co
Cricket apparel and gifts for players, fans and coaches who get the game.
odysseycampco.store · Free UK & US delivery · Made to order · Ships UK, US, AU, NZ, CA
